Cancellation/Late Policy Update

Dear Clients,

We are extremely grateful for our clients’ support, patience, and understanding to us over the last year and a half. We would love to be able to see all of the patients that need our help daily. We do our best to accommodate and triage patient needs, but sadly, sometimes we are overbooked and have to refer critical cases to an emergency hospital. While our doctor and staff members are dedicated to helping as many pets as possible, they too are only human and have limitations on what they can safely do while providing the highest level of care.

Due to high demand of appointments, when a client cancels without advance notice, it prevents another patient from being seen. For this reason, we are now strictly enforcing a 24-hour cancellation policy. We ask that when you need to cancel or reschedule an appointment, please call us immediately so we can accommodate as many patients as possible. If we are closed, please leave a message to cancel or reschedule. A $35 no show/late cancellation fee will be charged if your appointment is canceled without a minimum of 24-hour notice. If you do cancel your appointment without notice, a non-refundable deposit of $35 will be required before scheduling any future appointments. We appreciate your understanding.

Additionally, we ask that you please be kind to our staff. While we understand it is a stressful time, yelling at, belittling, or threatening any team member will not be tolerated by the individuals who have forgotten common courtesy and respect during these trying times.

Thank you,
The Jewell Team

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